RETURNS

We hope that you love your purchase, however, if you are not completely happy for any reason, you may initiate a return by emailing support@colbo.nyc with your order number and which item(s) you'd like to return.

To be eligible for a return, all items must be postmarked within fourteen (14) days of the package receipt date and in unused condition, with all original tags and labels attached, and free of any wear or washing.

We will provide you with a return shipping label via email. A $10 restocking fee will be deducted for all online returns. All online purchases may be returned to our store in person and are exempt from a restocking fee.

INTERNATIONAL

Colbo is not responsible for international duties or fees. Return shipping costs are the responsibility of the customer for all international purchases. Please note that duties and taxes paid on international orders are non-refundable. These fees are determined by local customs authorities and are outside of our control. Please ship your return to:

Colbo

Return Order #[XXXXX]

51 Orchard St

New York, NY 10002

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take up to 1-2 billing statements to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCHANGES

If you would like to exchange your online purchase, please return the item(s) you wish to exchange and place a new order on our website. 

 

FINAL SALE

All sale, vintage, vinyl, jewelry, sunglasses, wallets, incense, and perfumes are FINAL SALE and cannot be returned or exchanged, whether bought in-store or online.

For any exceptions, defective or damaged products, or if you have any questions concerning our return policy, please contact us at: support@colbo.nyc